Returns & Refunds
Do you charge any restocking fees?
Domestic customers will not face any restocking fees. Businesses and organisations may incur a restocking charge for returning unwanted goods, this will vary depending on the product being returned.
I have received my order but the product(s) are faulty, what are my options?
Our sincerest apologies for any faulty product(s) you may have received. In the first instance please contact our sales team ASAP to report the fault, they may require a description of the fault alongside supporting images to be sent via email in order...
I have received my order but the product(s) was damaged on arrival, how can I arrange a replacement?
We are extremely sorry if your order was damaged in the delivery process. Please contact our sales team ASAP to report the damage
I have received my order but the product(s) are not suitable or are no longer required, how can I return the goods for a refund?
We understand that sometimes the products you order may not be as expected, or no longer required. Please always contact us before returning any goods so we can advise and arrange a collection service if required.
I have just placed my order online or over the phone, but I would like to cancel it, what is the process?
Please get in contact with our sales team as soon as possible, as your order may have already been processed and scheduled for deliver / dispatch.
What address do I need to return my order to?
Depending on the size or type of products you wish to return, the return address may vary. Please contact our sales team so they can advise on the return process and any necessary details.
How long will it take for my return and refund to be processed?
Orders paid for using a debit or credit card usually take around 3-5 working days to appear in your account. Bank transfer payments take between 1-3 working days for the funds to be refunded to your account. PayPal transactions are usually instantaneous...