I have received my order but the product(s) was damaged on arrival, how can I arrange a replacement?
We are extremely sorry if your order was damaged in the delivery process. Please contact our sales team ASAP to report the damage. We may ask for images of the damage to be sent via email so we can place a claim with our courier service. The refund process is carried out on a case-by case basis. We will either arrange for the damaged items to be collected and issue you with a replacement/refund, or ask for you to return the products and reimburse you for the cost of returning it plus the required refund.