I missed a delivery to my delivery location, what do I do?
For orders delivered by Royal Mail or other courier services, the delivery driver will leave a card at the address with details on how to proceed with collecting from their nearest depot or arranging the re-delivery. Please note that any missed deliveries sent on a pallet service may incur an additional delivery charge to re-arrange the service. Please contact our sales team if you need more information on re-arranging a delivery.
Will I need to off-load the delivery myself with a forklift or similar, or will a tail lift be provided?
Products that require a forklift for offloading will be clearly marked on the product page, and will require confirmation that a forklift if available at the delivery address before they can be ordered.
Can my delivery be left with a neighbour or accepted at a different address?
If you require your order to be left at a different address or with a neighbour, please contact our sales team to discuss your requirements and make the arrangements.
Will all my items arrive at the same time?
If you are ordering multiple items, some of these items may be held in different locations and will be delivered separately. The lead time for each product is clearly displayed on the product page. You will receive an email update confirming the lead...
Something is missing from my order, what do I do?
If something appears to be missing from your order, we please ask that you check your order and any packaging thoroughly, including the inside of tanks and under lids, as small parts are often stored there for safety. Please note that some of your items...
Does my order require a signature upon delivery?
Due to COVID-19 the majority of our couriers are not requiring a signature upon delivery, however they may ask for verbal confirmation that you have accepted the goods at the correct location.
On the delivery day, what time will my delivery arrive?
As we do not currently offer timed delivery slots, we do ask that someone is available at the delivery location between our standard delivery hours of 8am – 6pm, Monday to Friday. If this is not possible, please contact our sales team who will do their...
On the product page, it mentions lead time, what does this mean?
Each product has its own estimated lead time, which is the time it takes from placing your order until it is delivered to your chosen address. While we endeavour to deliver everything within these windows, occasionally circumstances beyond our control...
Do you deliver to locations outside of the UK?
We can provide quotes for Worldwide delivery across most of our product range. Please contact our sales team for a bespoke quote to your chosen location.
Do you deliver to the Republic of Ireland?
We often deliver to Ireland, however this is not currently available as an online option. Please contact our sales team who can obtain a quote for you from our Irish haulage partner.
What is the cut-off time for next day delivery?
If a product is available on a next day delivery service this will be clearly written on the product page and available as an option upon checkout. For IBCs on next day delivery services, we do typically require the order to be placed before 10am, Monday...
How can I track my order?
We do not currently provide tracking details at the point of dispatch, however all orders are sent on tracked services and can be provided upon request
What size vehicle/lorry will my order be delivered on?
If your delivery location has restricted access or other requirements that may require a specific sized vehicle, please contact our sales team before placing your order to discuss the available options.
My delivery county/area is not listed in the checkout, can I still place an order online?
In the majority of cases your order can still be placed online. Please first check with our sales team before attempting to place an order for an unlisted county.
Do you offer a “click and collect” style service?
Please contact our sales team via phone or email and they will be able to advise on the availability for collection and the location of the product(s) you require.
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