I have received my order but the product(s) are not suitable or are no longer required, how can I return the goods for a refund?

We understand that sometimes the products you order may not be as expected, or no longer required.

If you are a Home customer that has purchased the products for personal use, under the Distance Selling Regulations you have 14 days from the day you receive the product(s) to cancel your order and receive a full refund. Please contact our sales team, before returning your order so they can advise on the correct returns process. Please note you will be responsible for covering the return postage of unwanted goods.

If you have placed the order as or on behalf of a business or organisation, The Sale of Goods Act 1979 applies. You will be responsible for covering the costs of returning your order to us and restocking fees may be applicable. Please always contact us before returning any goods so we can advise and arrange a collection service if required.

All goods must be returned to us undamaged and in a resaleable condition.

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