Delivery FAQ’s

Delivery to any of the following areas may incur additional delivery charges:

Channel Islands, Isle of Man, Isle Of Wight, Anglesey, Isles of Scilly, Western Isles, Orkney Islands, Shetland Islands, Northern Ireland & Republic of Ireland, Scottish Highlands and Offshore Islands and also areas north of the Glasgow/Edinburgh line including the following postcode areas:

AB, DD, DG, EH, FK, G, HS, IV, KA27-28, KW, KY, ML, PA20-40, PA60-78, PH1-26, PH30-44, PH49-50, TD, ZE

If your delivery location or postcode is listed above, please call our sales team on 0800 0337084. We can then provide you with an accurate price to deliver the product(s) to your location.

How much is delivery?

Our standard UK Mainland delivery charges are displayed within each product description and these charges are automatically added to your shopping basket when you place an order. All final delivery charges are displayed during the checkout process and clearly displayed in your total order value.

When will I receive my order?

Our products are supplied from a number of different locations and delivery times vary.

Each product has an expected delivery lead time clearly displayed under the product price. The delivery lead times are displayed in working days which excludes weekends and bank holidays.

If you order multiple items, we may deliver your order in separate consignments.

My delivery address has restricted access, can you organise delivery on a suitable vehicle?

Yes, we are able to arrange delivery on a suitable vehicle for locations where there is restricted access for standard delivery vehicles, for example, an articulated lorry. For locations with narrow access roads, we can organise delivery on a smaller vehicle e.g. 7.5 tonne vehicle.

If your delivery address has restricted access, please let us know before placing your order online or over the phone. If delivery fails due to access issues that we were not informed of at the time the order was placed, you may be liable for any subsequent re-delivery charges.

Will I need to sign for the delivery? Can it be left without a signature?

Unless you specify when placing your order, a signature will be required. We can request that the courier leaves your delivery without a signature but this is entirely at your own risk.

What happens if the product(s) are out of stock when I place an order?

If we are unable to deliver your order within the timeframe specified in the product description, we will contact you, as soon as possible to advise of a revised delivery date or offer alternative products.

Do you offer a next day or express delivery service?

We do not currently offer a next day or express delivery service for orders placed online. If you require a product urgently, please call our sales team and they will be happy to assist.

Certain products within our range, for example, with lead times of 48 hours, may be stocked items which we may be able to offer on a next day delivery service. Please talk to our sales team for more information.

Do you offer any discounts for bulk orders? Or any reductions on the delivery charge?

If you are ordering multiples of the same product, we may be able to offer you a discount on the product price and delivery charge. Call our sales team on 0800 0337084 to check whether this would apply to your order.

Delivery - European & International addresses

We are happy to provide a quote, if you require delivery to a European or International Address.
Call us on 0800 0337084

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